For medical information teams
Give first line a strong first pass. Keep second line in control.
An enquiry arrives at 16:40 on Friday. The answer needs the right product information and the papers behind it. Biomedical Guru brings that work together for review, with the evidence and decisions attached.
From inbox to review
What happens to an enquiry
The question can begin in plain language. The work that follows is structured, visible and ready for a medical-information professional to assess.
Identify the product
The product is identified before the search begins. If a name could mean more than one authorisation or formulation, the user is asked to choose. That choice is recorded with the enquiry.
Classify and search
The enquiry is classified for urgency, then searched across product information, published literature and the relevant regulatory and registry sources.
Build the first pass
The answer brings the useful findings into one account. Every citation points to a record retrieved for that enquiry, so the reviewer can open the source and check the working.
Review and release
A human medical-information team reviews the answer before it is sent. Questions that need second-line judgement can be escalated, while the audit trail keeps the route to the final answer visible.
Evidence on the page
Let the reviewer see the working
A sentence about an interaction may turn on section 4.5 of the SmPC. A broader safety question may need published studies, adverse-event reports and the trial record read together. The reviewer can move from the draft answer to the material behind it.
Sources attached to the question
Biomedical Guru searches PubMed in full, with 40 million abstracts and citations, the UK eMC register of SmPCs, US FDA product labelling through openFDA, the openFDA adverse-event reporting database, ClinicalTrials.gov and OpenAlex. It also covers the UK HSE biocide register and the VMD veterinary product register.
Judgement stays with the team
Where the evidence supports more than one reading, the answer sets out each one. The reviewer decides what the evidence supports for the enquiry in front of them and what needs escalation or further context.
Each citation in the answer is a record retrieved for that question.
The working day
First line can move. Second line can still see.
A first-line colleague opens the enquiry, confirms the product and reads the urgency classification. They get a first pass with the source records beside it, then prepare it for review.
The reviewer can inspect the product choice, follow the citations and see where the evidence allows different interpretations. If the question needs second-line input, it can be escalated with the work already gathered.
The audit trail records the path through the enquiry. That gives an in-house team oversight of work handled at first line, including work from an outsourced desk, without losing the decisions made along the way.
The reviewer should be able to ask, “Why does the answer say that?” and reach the source from the answer itself. The standard for every first pass
Getting started
Start with the team that handles the next enquiry
A team account needs the shape of your service around it: who handles first line, who reviews, when an enquiry moves to second line and who owns the released answer.
Name the route
Set out the path from receipt to review, including the point at which first line escalates.
Bring the reviewers
Include the people who need to inspect the sources, make the judgement and approve the answer.
Use a real question
Begin with the sort of enquiry your desk receives: a named product, a specific concern and a reviewer who wants to see the working.
For your next enquiry
Put the first pass in front of your team.
Create a team account and bring a question your first line would recognise.